Okay, my phone number is back on my site.. PRETTY PLEASE be courteous about the time you call.. I have a cute voice but it might not be so cute at 4am. :)
I am located in California so if you live in NY and its 9am there.. its only 6am here! *yawn*
All orders must be placed online. I do not accept phone orders at this time, but you are welcome to call with questions...
Thank you for your cooperation.
Listed below are my company policies..
I refuse to sell to rude or grouchy people. I'm serious. If you're in a bad mood, come back another time. Life is too short and I work too hard to deal with other peoples mood-swings, especially when I have to deal with my own.. :)
The above new rule starts immediately: Jan 9th, 2010 at 3:28pm and ends.. probably never.
I never pay for advertising my website. All of my business comes from repeat clients, referrals, or being "discovered" on a blog or a search engine :)
I am a one woman company so please forgive me if I cant answer the phone right away, or answer emails 2 seconds after I receive them... I do everything and I mean every little thing myself, pack, order supplies, ship, customer service, emails, phone calls, picture taking, website, inventory, paperwork, etc... so be kind to me or else! *growling* :)
BEST way to contact me is through email...
It's very important that you read this page in it's entirety.. There is a lot of info here and it's all important and pertains to your order. I have a lot of customers who skip this page and later on state "they didn't see it" :) I absolutely hate companies that make me email them with a billion questions because they don't have information available on their website!
Shopping Tip so you don't get lost! :) The easiest way to remember which product you were just looking at is to add the item to your cart! On the top of every page is a "view cart" button... You can add or delete any product at any time and you won't have to remember which page you were just on... just click the item in your cart, and voila, you're back on that page! :)
Your email address and stuff: It is so important that you use your correct email address and phone number.. I double swear pinky promise even that I don't use your email addy for anything other then sending tracking numbers or corresponding with you and the phone number is important to put on your package in case UPS has a problem with delivering your package. I do not have mailing lists, I dont sell or rent your personal info.. I hate spam more than anyone on the internet..Believe me? Good :)
Most orders ship within 2-3 business days... Please anticipate an additional 1- 5 business days for transit depending on your location.. Your order will be shipping from San Diego, California :)
I do NOT charge credit cards until the order is actually shipped. If you have online banking you will see a "temporary hold" for your purchase which makes most customers think they've already been charged, however, this hold will drop off automatically after a few days if I have not processed your order within that time frame. The actual charge will not show up until your order is processed.
Expedited shipping is available.. there is a $25.00 expedited fee plus the normal expedited shipping charge.. You can request overnight, 2 day air or 3 day ground in the message section of the order form.... You will receive an updated invoice reflecting the add-on charges and a tracking number for your package.
Business Days: Usually Monday through Friday (Does not include weekends, holidays or days where I decide to go shopping for new boots or a pretty black dress)..
Business Hours: After I wake up and do other stuff first til whenever I decide to stop for the day :)
International Customers: Sorry, I do not ship internationally at this time.
I do not have a printed catalog... I sell exclusively on the internet.. I do not allow customer pick-ups..nope, not even if you live one block over and no, I will not meet you at the grocery store to deliver your products... Yes, people do ask me if I'll do that.
I try to have all of my items in stock all the time.. I do not use drop-shippers...bazillions of items are in stock now.. I don't know exactly how many that is.. but it's a lot.
UPS charges for incorrect addresses! If you put the wrong address on your order form.. this $15.00 fee will be charged to your credit card. If you don't know where you live... please talk to your mailman and ask him what your address is before placing your order... thank you.
Due to the number of requests I receive,I do not send free samples of any products..
If you are unhappy for any reason, I don't wanna hear about it.. I'm kidding! Just email me and put "Phil" as the subject heading. Phil doesn't exist but if you ask for him, at least I'll know why you're writing.
Returns: There is a 20% restocking fee for all orders and you have 14 days to return your item. Shipping charges are not refundable and will be deducted at the actual shipping charge rate which may exceed any promotional shipping charge fees at the time you placed the order. Please email me for return authorization number. I do not issue refunds or honor returns after 14 days.
Please note that any fabric items, such as Feathered Curtains, Organza Curtains and Pillow Covers cannot be returned for a refund due to sanitary reasons.
Returned Curtains: Please do not "wrap" the strands around the rod! If I receive them this way, you will not receive a refund and i'll probably fly to your house and strangle you with the mangled beads......... SO PLEASE return them in the same manner as they were shipped.
If your item is damaged in transit to you, please retain all packaging materials including the box and notify me within 5 days with "damaged item" as the header for your email. I'll contact UPS and scream and yell and pout a little and all you have to do is leave the package outside for the UPS driver to pick up.
Large Commercial Orders: Shipping charges may be higher than stated for large commercial orders depending on how many boxes are being sent, your location and the weight of your boxes.. you will receive an updated invoice with your order
Refused Shipments: If you refuse your order, you will be charged 20.00 plus a restocking fee of 30%. Refusing shipments is silly AND ive only had one person do this so I have no clue why I feel the need to write all that junk up there but now I'm too lazy to erase it. So there.
Custom Orders. Custom orders are non-returnable. If you return them anyway, you will be charged a 50% restocking fee.. No exceptions.
~~~~~~~~~ The End ~~~~~~~~~
(.........until I think of something else to say...........)